For customer service inquiries, contact us at: 1-855-NUVOCIG (855-688-6244)
Calls should be made between 10:00 AM -6:00 PM EST.
For affiliate or wholesale inquiries, contact us at: (212)242-2003
We stand behind the quality of our products and want you to have peace of mind in your purchase. Your battery, vaporizer and charger is guaranteed with a full 1 year warranty. If you have any problems, please email us for instructions on returning your NuvoCig for a new replacement. This warranty applies to the product under normal use and is subject to all product usage documentation. (Otherwise, don't light your NuvoCig on fire like you would a regular cigarette and expect us to give you a new one!)
NuvoCig electronic cigarette kits are backed with a 30 day money back guarantee (US orders only). If you don't like it or it does work for you, NuvoCig will refund your money!
You can make a refund request for Premium, Deluxe, and Standard Kits. Refund does not apply to cartomizers in kits, or cartomizers ordered individually for obvious health reasons. All refunds will be made minus shipping cost of $4.95 or higher expediated shipping. We hold to right to refuse refunds on damage, misused, or broken items. All items must be returned in their original packaging and accompanied with an RA Number. Please allow 1 to 2 weeks for processing after we have received the return. All refunds will be made to the original credit card on the order. Please return items by traceable shipping. We don't take any responsibility for untraceable mail. Click here to request an RA number.
WWW.Nuvocig.com is a secure http website, and purchasing from Nuvo is completely safe. Your details will never be shared with 3rd parties and secure credit card processing is supplied by authorize.net, an industry leader in online merchant vending.
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